Azzap Hotel Galata

Wonderful
Traveller Type: young couple
  : The location itself is great so as the room we had. Also I liked a lot the local breakfast (rooftop restaurant)
  : WiFi was… well, it could be much better but that did not bother because we didn’t spend much time at the hotel

Wonderful
Traveller Type: young couple
  : great location
  : rooftop bar is fake - working just for breakfast

Wonderful
Traveller Type: group
  : We absolutely loved our stay at the hotel. Perfect location, nice rooms and staff was very pleasent - they helped with everything (including booking of PCR). Thank you for your hospitality and help :)
  : Would be nice if the terrace was opened also for a drink at night :)

Very Poor
Traveller Type: family with young children
  : The only good point concerning the property is that it is in close proximity to all the mentioned areas in the description (Galata tower, Taksim Square, Hagia Sophia, etc).
  : There are several issues with the stay at Azzap Hotel Galata which are the following: 1. The hotel's restaurant is smaller than the images and does not provide a buffet breakfast. The restaurant and bar closes all day and opens only for 3 hours of breakfast. (the plate included minimal fruits which were placed near the turkey and cheese..)2. The cleanliness of the hotel was an issue. The floor was not clean at all and the pillow cases were not changed from one day to the other.3. The bar as mentioned in the pictures is also smaller in size and never opens to serve drinks.4. The property does not inlcude a service elevator. The staff had to use the same elevator that is provided for the hote guests.5. The rooms are much smaller in size than the images posted on the website. The price is not fair compared to the services provided within the property.6. The rooms are noisy since the fan of the air conditioners are good placed directly under the building.

Disappointing
Traveller Type: solo traveller
  : The hotel is nice and it’s situated on a quiet street, which is great. I’m not very familiar with the prices in Istanbul but I guess it’s OK for what they provide.The girl in the morning shift is helpful.
  : The other receptionists, especially in the afternoon and at night weren't very helpful. Whatever I asked them about/for (a hairdresser’s, places to see, why biTaksi app wasn’t working on my phone, etc.) they didn’t know how to help and they suggested I googled it :). Then I tested positive for corona virus and everything turned into a very unpleasant experience. A doctor came to the hotel and gave me a prescription at 7pm on a Tuesday. I asked the reception for the medicine immediately and they told me “we’ll get it for you” but I never got any news from them on that day.The next day after the PCR test I woke up to no wifi and no room phone working and no news about the medicine or anything. I was forced to go downstairs and ask them what was going on. Guess what, they were more interested in asking me if I’d already made another booking to prolong my stay for the confinement than providing me with the medicine and some water. They only brought the medicine late afternoon the next day!When I finally figured out that booking.com is blocked in Turkey (they hadn’t warned me), I had to find other ways to make a booking. Of course I booked the cheapest room there because I wasn’t ready for any extra expenses. They made me cancel the booking and forced me to book the more expensive room (the one I stayed in in the first place).I needed to drink lots of warm liquid and it turned out that there wasn’t a single kettle in the hotel, which just seems so odd. One of the guys bought it for me somewhere, which I deeply appreciate but the hotel management should really think about having some kettles (providing that the whole thing is true).I didn’t have any water in the room and kept asking for drinking water but they never brought it to me. I had to buy it from an online

Wonderful
Traveller Type: family with young children
  : great location near tramway line 1. Rooms are wery nice, only a little bit small. Excellent breakfest. The last day we had to leave earlier, than planned. The hotel was wery flexible, we got a breakfest before the normal breakfest time.
  : The rooms could be a little bit biger.

Wonderful
Traveller Type: with friends
  : Hotel is near Galata Bridge were we want to stay, staff very helpful
  : The rooms are too small, you cannot stay 2 person in room stand by

Wonderful
Traveller Type: with friends

Wonderful
Traveller Type: with friends
  : Staff, location, location, location, location, cleanliness, flexibility in early check in situations.Mr. mehmet is extremely helpful and present to offer his advice.Ms Asu communicates excellently in Engilsh, and very helpful.
  : Almost nothing; however to keep it real, relatively small rooms.

Very Good
Traveller Type: young couple
  : It was very well designed, clean and modern.
  : Room was not the best designed, quite small. Staff could be better trained, customer service level was not up to expectation.